Return & Exchange Policy

 

 

Return/Exchange Policy

Holiday Returns: Items purchased between November 14th, 2021 and December 31st, 2021 can be exchanged or returned for store credit until January 15th, 2022.

In the event you are not happy with your purchase, we will gladly accept any item(s), (excluding those marked 50% off or more), back for EXCHANGE or STORE CREDIT, within 14 days from when the item was received. Any item(s) being exchanged or returned for store credit must be in original, unworn, and sellable condition, with all tags attached.

All items discounted by 50% or more are FINAL SALE & cannot be returned or exchanged. Undergarments & Face Masks are also considered final sale and cannot be returned or exchanged.

Eligible, non-final sale, items purchased online with 'In-Store Pickup', can be brought back for an EXCHANGE or STORE CREDIT, within 14 days FROM PURCHASE DATE (or until modified Holiday deadline). 

Return shipping is the responsibility of the purchaser and we suggest insuring your return item(s), as we cannot be responsible for packages that are lost or damaged in transit.

If you would like to exchange an item, it is best to call or email us directly, to ensure size availability. Once we establish the item is available, we can ship it out as soon as the item being sent back is received. In the event you would prefer us to send the exchange item out before we receive the returned item, we will need to charge your credit card, then issue a refund as soon as we receive the returned item. We must verify that all items returned are in compliance with our return policy, as stated above, before a refund can be issued.

If any item received is damaged in shipment, please email info@communionpdx.com or call us at (503) 208-3008  within 48 hours of receiving the item(s). Please include details of the damage and pictures, if possible. We will provide information on how to get the item back to us, as well as verify if we have stock to replace it.

Please understand, we are a very small business, with limited inventory and resources. We reserve the right to refuse items sent back which we feel are not in original, unworn, and sellable condition, with all tags attached. We ask that you please exercise caution when trying items on, as stained, dirty, damaged, or laundered items will not be accepted back for refund or exchange. We also cannot accept any items sent back after the 14 day return window. Any item(s) not in compliance with the above Return Policy will be sent back to the purchaser.