Our storefront is open but operating with reduced hours, (Wednesday through Sunday, 12-6 pm), and we are working to ensure that online orders are processed in a timely manner. We will be processing all web orders during the above time, both orders to be shipped or picked-up. Please feel free to contact us via email with any questions regarding your order, as that will be the most effective mode of communication. We have amended our shipping methods to accommodate our current situation, so please review our updated order fulfillment & shipping policies below.
We will process online orders from Wednesday - Sunday, when we are in the store. We do our best to ensure that all inventory is correct and up to date, however item availability is not guaranteed. In the event that an item becomes unavailable, we will notify you via email and a refund will be issued to your original form of payment.
All orders will be shipped via UPS Ground, USPS Priority Mail, or USPS Parcel Post, to anywhere in the United States. Unfortunately, at this time, we do not ship overseas. This shipping policy and method may change at any time.
We are offering a discounted $7 shipping or delivery rate for orders within the Portland Metro area, which is limited to the following zip codes: 97231, 97217, 97211, 97218, 97220, 97216, 97266, 97213, 97214, 97215, 97206, 97201, 97205, 97109, 97227, 97210, 97229. You will receive an email to confirm whether we will ship or deliver your order, as delivery availability is limited. Please feel free to include any shipping or delivery notes at checkout.
For orders that need to be shipped outside the above outlined Portland Metro area, but within the United States, we are offering a $10 USPS Priority Mail shipping charge.
If you would like to pick up a purchase at the store (between 12-6pm Wednesday through Sunday), choose the "Pick-up" shipping option in the Delivery Method portion at checkout. You will receive an order confirmation via email and we will contact you to set up a time to collect your order. Please specify your preferred mode of contact at checkout, and include both your phone number & email address. Please be prepared with your order confirmation and to follow current safety guidelines. Our store is located at Hawthorne Boulevard & 35th Place, on the right-hand corner of the street when heading East down Hawthorne.
HOLIDAY EXCHANGE POLICY
Full price items, as well as those purchased at 20%-35% off, during the months of November and December of 2020, will be eligible for exchange or store credit until January 15, 2021. Store credits do not expire and can be used online or in-store.
CLEARANCE ITEMS are those marked 50%-70% off .These items are FINAL SALE and not eligible for exchange or store credit.
In the event you are not happy with your purchase, we will gladly accept any item(s), (excluding those marked 50% off or more), back for EXCHANGE or STORE CREDIT, within 14 days from when the item was received. For items purchased online with 'In-Store Pickup', eligible items can be brought back for an EXCHANGE or STORE CREDIT, within 14 days FROM PURCHASE DATE. All items discounted by 50% or more are FINAL SALE, and cannot be returned or exchanged. Any item(s) being exchanged must be in original, unworn, and sellable condition, with all tags attached, for a store credit to be issued or an exchange to take place. Return shipping is the responsibility of the purchaser and we suggest insuring your return item(s), as we cannot be responsible for packages that are lost or damaged in transit.
If you would like to EXCHANGE an item, it is best to call or email us directly, to ensure size availability. Once we establish the item is available, we can ship it out as soon as the item being sent back is received. In the event you would prefer us to send the exchange item out BEFORE we receive the returned item, we will need to charge your credit card, then issue a refund as soon as we receive the returned item. We must verify that all items returned are in compliance with our return policy, as stated above, before a refund can be issued.
If any item received is damaged in shipment, please email email@example.com or call us at (503) 208-3008 within 48 hours of receiving the item(s). Please include details of the damage and pictures, if possible. We will provide information on how to get the item back to us, as well as verify if we have stock to replace it.
Please understand, we are a very small business, with limited inventory and resources. We reserve the right to refuse items sent back which we feel are not in original, unworn, and sellable condition, with all tags attached. We ask that you please exercise caution when trying items on, as stained, dirty, damaged, or laundered items will not be accepted back for refund or exchange. We also cannot accept any items sent back after the 14 day return window. Any item(s) not in compliance with the above Return Policy will be sent back to the purchaser.
By using this website, you are agreeing to our terms and conditions, as stated above. If you have any questions or concerns about our Shipping + Returns Policy, please contact us directly before placing your order. We thank you very much for your understanding and support and would like to avoid any customer dissatisfaction.